Service Scan

Mystery Shopper Application Form

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Service Scan Mystery Shopper Rules of Conduct

Although we are 'Mystery Shoppers' we are not 'Invisible Shoppers' and the staff we assess are very likely to remember us once they receive a copy of their report and the itemised receipt.

As the job of a Mystery Shopper is to assess the quality of the service provided it is essential that the quality of our work, as well as our attitude and behaviour during a 'Visit', be of the highest standard.

Each and every time a Mystery Shopper carries out an assessment, these Rules of Conduct must be strictly applied. Payment of the Mystery Shopper's fee and reimbursement of expenses depends upon adherence to these Rules of Conduct.

If you wish to become a Mystery Shopper for Service Scan, you are required to carefully read our Rules of Conduct and agree to abide by them by completing the section below.

Rules of Conduct


Prior to the Visit

1)	Before agreeing to visit any outlet for Service Scan, you must disclose to us whether you are currently working/used to work for the client involved. We must also be made aware if you personally know anyone else who works for them or used to work for them.
2)	You should divulge to us if you have carried mystery visits to that particular client on behalf of another mystery shopping company.
3)	You will always read the client brief and questionnaire before carrying out a visit as each one differs.
4)	You must only visit the venue on the dates/times specified in your client brief.
5)	If you find you cannot visit the venue on the dates/times specified you must contact the office immediately, so that another assessor can be found.
6)	If you find you cannot visit the venue on the dates/times specified you must never pass on the work to a relative, friend or colleague; only Service Scan are authorised to allocate the visits.
7)	When applicable, you will brief your guest as to how they must conduct themselves during the visit.
8)	You will only invite people to accompany you on a visit whom you know extremely well and whom you can trust implicitly to behave appropriately.


During the Visit

1)	You will be held solely responsible for the behaviour of your guests.
2)	You and your guests must arrive at the restaurant/venue completely sober.
3)	You and your guests are restricted to a maximum of 2 alcoholic drinks or a half a bottle of wine each.
4)	It is not acceptable for you or your guest to have just soft drinks and the other to have more than 2 alcoholic drinks.
5)	It is not acceptable to have extra alcoholic drinks to that specified and pay for them separately.
6)	You must never admit to the staff during the visit that you are the 'Mystery Customer'.
7)	You must never make notes, take pictures or use recording equipment whilst in the venue.
8)	You must never seek compensation directly with the venue or their head office in relation to a complaint/incident that happened during your visit.


After the Visit

1)	You must complete all sections of the report.
2)	You must provide sufficient comments to back up your yes/no answers.
3)	You must send back your completed report within 24 hours of carrying out the visit.
4)	You must send the itemised till receipt with your report.


Income Tax

	As the work we provide is on an ad-hoc basis, we have a special dispensation from the Inland Revenue whereby we are not responsible for deducting income tax from the fees you earn. It will be your responsibility to declare any monies earned from Service Scan on your annual Tax Return.

I Agree to Abide by the Rules of Conduct *

Section 1: Personal Details

Surname:

Forename:

National Insurance Number:

Address - House No. / Name and Street:

Town:

County:

Post Code:

Home Telephone:

Mobile:

Fax:

E-mail:

Occupation:

Do you have access to the Internet, e-mail and a printer?

Yes:

No:

Are you, or have you in the past, been a Mystery Shopper / Diner?

Yes:

No:

If so, for which companies?

What type of outlets have you visited?
(Please name)

What days / times are you available for work?

Section 2: Mystery Shopper / Diner Profiling Information

Sex:

Male:

Female:

Age:

No. of children:

Car Owner / Access to a car:

Yes:

No:

If you do have access to a car, how far would
you be willing to travel for a Mystery Visit (in miles)?

Shop:
Restaurant:
Hotel:

If you visit other towns/cities on a regular basis
would it be practical to carry out a
Mystery Visit whilst in these areas?

Yes:

No:

If so, which other towns / cities do you visit?

Do you eat out on a regular basis?

Yes:

No:

Which are your favourite restaurants?
(please name)

Do you use hotels on a regular basis?

Yes:

No:

If so, which facilities do you use
(e.g. accommodation, restaurant, bar or leisure)?

Which hotels do you use on regular basis?

Do you use a gym / health club on a regular basis?

Yes:

No:

If so, what is the name of the gym / health club you use?

Which supermarkets do you use the most?

Which department stores / retail outlets do you use the most?

Section 3: Employment History

Your Current / Most Recent Position:

Employer / Company Name:

Position held:

FROM	TO

Address / Postcode:

Telephone Number:

Previous position:

Employer / Company Name:

Previous position held:

FROM	TO

Address / Postcode:

Telephone number:

Have you ever worked in a restaurant,
pub, hotel or retail outlet?

Yes:

No:

If so, please give details:

Section 4: Employment References

Please give the name of two referees who we can contact (without this information we cannot process your application)

Name:

Their Position:

Company Name:

Address / Postcode:

Telephone:

Name:

Their Position:

Company Name:

Address / Postcode:

Telephone:

Section 5: Report Writing Skills

To enable us to assess your report writing skills. Please tell us about a recent experience, either good or bad, that you have had in a shop or restaurant. Include in your report what you think the implications of your experience would be for the company that you visited:

Tel: 0115 958 4727 Email: enquiries@service-scan.com